End users and installers
Our products are warrantied for 12 months from the date of purchase. If your product develops a fault within this period you should contact your supplier and follow their returns procedure.

Thermco customers
Please return the faulty goods along with your own paperwork if applicable. If we find that there is a genuine fault we will credit the cost of the faulty item plus the cost of return carriage (please include this cost on your returns note). If there is a claim involved, all details of the claim must be returned with the goods. Failure to do so may result in your claim being rejected. We will not credit an item where it has been damaged due to installation error or is returned incomplete.